Jul 28, 2009
It was only about a month ago when I last complained about the less than satisfying service I received on my flight to New York courtesy of an airline whose name shall go unmentioned...(but the initials are “A.A.” ) Well, it happened again, and oddly enough on the very same airline! All was well on my fights back from Corn College until I arrived at LAX. It started with an announcement for a gate change. That’s simple enough. Then came a second announcement. The fight would be delayed from 2:20 until 3:00. Okay, I can deal with that. Then came announcement number 3. The flight was delayed until 4:00 PM. And last but not least came the final announcement... Yep, you guessed it, flight cancelled. The excuses? First, there was no crew available and then there was no plane available. This is late July at the height of the summer travel season. What exactly are they thinking? So to sooth a planeload of unhappy passengers they summoned up three little shuttle vans and carted us from L.A. to Santa Barbara, which on a good day is a 1.5 hour drive. This was a Friday afternoon at the height of rush hour. I’m only speculating here but could it be that it was cheaper to hire three little shuttle vans to transport us than to fly a jet from L.A. to Santa Barbara? With that kind of customer service it’s no wonder the airlines are in hot water.
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