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Rubes Cartoons - Tales from a Twisted Mind

RSS By: Leigh Rubin, AgWeb.com

A cartoonish look at life...

Customer Service

Mar 17, 2010

“Good news, Mr. Rubin,” said the friendly voice at the overseas customer service call center for missing baggage, “Your luggage was just picked up by the delivery company five minutes ago and you’ll have it by midnight.” This was at 8:00PM last Saturday evening. I wasn’t exactly hopeful as I had been told that my baggage would arrive twice earlier that day and each time, no delivery. The next morning at 6:00AM there was no baggage at my front door (even though I left a signed note saying it was okay to leave it) and I must say I was slightly more than annoyed. I called the 800 number again and spoke with yet another friendly but less than helpful customer service person who put me on hold while he called the local airport where my “lost” baggage  was and which is only about twelve miles south of my home. When he came back on the line he assured me that he spoke to an airline representative and that person had told him my baggage would be delivered sometime on Monday. (My bag had been “missing” since Friday night). When I asked for the airline’s local number he explained he could not give me that info. I decided enough was enough so after I dropped my son off at school I drove to the local airport to claim the bag in person. Unfortunately nobody was at the ticket counter. In fact, other than the car rental reps there was only one  other person at the airport. I went back to the ticket counter, stepped behind the ticket counter and knocked on the two doors behind the counter. No answer. There were two phones on the counter, neither one had the local number displayed, but as luck would have it one of the phones rang... so naturally I answered it. The person was inquiring about something that was lost (perhaps luggage?) I explained that I too was a customer who also had something misplaced by the airline. Then I asked her what number she was calling. It would probably be wrong of me to give that number out so I won’t but it would have saved me a lot of frustration if I could have just communicated to someone local in the first place. I was really tempted at that moment to call the overseas customer service center for missing baggage and have them call the local airport at which point I would answer the phone. Wouldn’t that have freaked the customer service guy out?! He would have had me on both lines! As fun as that would have been I instead called the number I had just received and left a message stating who I was and that I was very displeased. Within an hour or so I received a call from the local airline representative assuring me that my baggage would be delivered that afternoon. She apologized for the inconvenience and for the incorrect information I had previously received. True to her word the “lost” bag was delivered a little after noon. It would have been a perfectly happy ending except one of the wheels on my new piece of luggage was broken. Oh, I suppose I could complain but the thought of dealing with more customer service reps isn’t very appealing.  So I decided at this point I’m just going to that I’m just going to roll with it.

Want a laugh? Then roll on over to: www.rubescartoons.com


The Rubes Cartoony Show is coming to Ottawa, KS, Kansas City, MO, and Topeka, KS!  For details, see: http://www.rubescartoons.com/events.html



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