Giving credit where credit is due
Jan 20, 2010
I received a call the other day from my credit card company. It seems for the second time in approximately one year my number had been “compromised.” That’s fancy speak for swiped. “Swiped”...now I always thought that was an ironic term used for when you slide your credit card through the machine in order to complete a transaction. As long as I’m on the subject of credit cards...I received a statement a couple of days ago and while reviewing the charges I noticed a late fee for 39 bucks. I called the number on the card and got a hold of a polite, by-the book customer service rep, who was being monitored for quality assurance, to query the late charge. I admitted to the nice by-the book-customer service rep, who was being monitored for quality assurance, that I did mail the payment in a little close to the deadline and with the holidays it probably took an extra couple of days and arrived late. The nice, by-the book- customer service rep who was being monitored for quality assurance, informed me that late fee was in accordance the credit card agreement. That’s when I said to the nice by-the book-customer service rep, who was being monitored for quality assurance,” Kinda steep, doncha think?” There was a distinct few moments of awkward silence most probably because the nice by-the book-customer service rep, was being monitored for quality assurance. She then repeated the bit about how the late fee “was in accordance with the credit card agreement” and then asked if there was anything else she could do, to which I replied, “Yes, you could remove the late fee.”...and believe it or not, she did. Who says customer service in this country is dead...especially when it is being monitored for quality assurance.
Plenty of cartoon quality assurance at: www.rubescartoons.com !
Don’t miss the Rubes cartoony show in San Antonio on January 26th! For details see: http://www.rubescartoons.com/events.html