Things I Wish I Didn't Have To Say
May 25, 2014
I have great relationships with many of my customers, to the point where we can often joke during the sometimes delicate discussions we have about repairs that need to be made to their equipment. One longtime customer suggested that we could save time if I numbered the phrases I commonly use when discussing repairs with him, and just say the number instead of going into a long explanation. For example:
Dan's standard phrase #1: "Gee, I've never seen that part break before."
Dan's standard phrase #2: "Do you just want it fixed, or do you want it fixed right?"
Dan's standard phrase #3, usually over the phone: "Say, now that I've got this torn apart, I've found some more things that really should be fixed, and it's going to be more expensive than we thought."
I'm all for saving time and being efficient, and have been wondering if my wife would go along with a similar numbering system. As in:
Dan's standard phrase #1: "Yes, dear."
Dan's standard phrase #2: "No, dear."
Dan's standard phrase #3: "Mmmm-hmmm." (As in, "I didn't hear what you said, but I'm nodding and agreeing because I've been married long enough to know that's the safest course of action.")