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How an English Major Runs an Auto Shop
Oct 28, 2013
I found this story about Sarah Kennedy taking over her dad’s auto repair shop a great read. It’s from a magazine (Ratchet + Wrench) that covers the auto care industry, but I think there are some great lessons for agriculture, particularly how good communication practices can help any business run better:
In the context of machinery repair and service,
"A lot of what a customer mistakes as bad car repair is simply poor communication"
"We’re in a relationship-based business"
In the context as a farm manager communicating with employees,
They have standard meetings and times to communicate "Every Monday mornig we have a check-in meeting first thing in the morning."
The team credits success with their supplier partners "After several years of having great communication between our customers, our parts suppliers, our technicians, and the owners, it really is an exception when something gets screwed up and we don’t know how it happened."
Check out the full story here.