The second edition of Party-Directed Mediation: Helping Others Resolve Differences is now online. This book explains two mediation models in depth. The first model is used to deal with conflicts among peers; the second, disputes between superiors and subordinates.
Party Directed Mediation: Helping Others Resolve Differences is an effort to present practical, sound, research-based ideas hopefully leading to the improved management of deep-seated interpersonal conflict.
While many of the concepts were originally developed through research in agriculture and agri-business firms, the methods (Party-Directed Mediation and Negotiated Performance Appraisal) have since drawn the interest of a wide range of people throughout the world. The methods used require more time than traditional mediation, but are particularly well suited to volunteer mediators, intercultural conflicts when issues of saving face are important, and other conflicts in which emotional factors are high.
This approach is especially geared to help parties who will continue to live or work together after the mediator goes home, and need to learn interpersonal negotiation skills for handling future differences.
For more information on conflict management contact the book's author, Gregorio Billikopf, at email@example.com
or (209) 525-6800.