Short Circuit Service

April 16, 2010 05:33 PM
 
The seed hopper is full and every monitor indicates game on. Beep.
 
Technology is great…when it works. When it doesn't, Auto-Farm has a new answer that wirelessly connects your vehicle and to the dealer's service and support. The remote diagnostic tool is called ParaDyme.
 
A call for help by the operator automatically transmits data from your machine to answer basic questions your service specialist always asks. No more scrolling through multiple menus to find your serial number—the technician already knows.
 
The dealer's staff can virtually "see” your system to aid in troubleshooting. Remote diagnostics cuts down the time you spend on the phone and increases the speed at which you get back to field work
 
 
To help customers get the full benefit of these high-tech systems, AutoFarm backs up their dealer support with full training programs. Two and a half years ago, AutoFarm changed the way they train their service team. The changes were in both the type of training as well as facilities for the training so customers could be confident the voice on the other end of the phone has hands-on experience with the system.
 
Since the launch of FarmPro and now with the recent launch of ParaDyme, AutoFarm dealers have to send at least one of their service staff to training conducted by AutoFarm to sell those products.
 
In 2008, AutoFarm joined together with SST, Crop IMS and Precision Ag Equipment to form the Prairie State Technology Center just south of Champaign, Ill. The facility allows the company to dedicate space, staff and time to maximizing their dealer's knowledge of the product.
 
The company cross trains their service specialists with lessons that transition from the classroom to the field. The Prairie State Technology Center has a classroom featuring 12 workstations and 25 acres of a demonstration area. At any one time the staff has 6 to 8 vehicles for trainees to use.
 
 
Reducing downtime and facilitating an easy-to-use system goes hand in hand with the advantages in efficiency and productivity of automated steering.

 

For More Information
Read more about this service at http://www.gpsfarm.com/
 

 
You can e-mail Margy Fischer at mfischer@farmjournal.com.
 

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