Jul 12, 2018
A couple years ago a customer was watching while I diagnosed electrical problems on his combine. Once I was sure the problem was electrical, I went to my service truck and grabbed a toolbox that contains all my electrical test equipment. When the customer saw me lugging that plastic toolbox heavy with tools, he shook his head and said, "Uh-oh, he's bringing out "The Box." It's never a good sign when Dan has to drag out, "The Box.""
I hadn't realized that my toolbox had developed a reputation among customers. He went on to say, "Every time you have to get out "The Box" it costs me money." He said it with a smile, but what he meant was that if I have to get out that box, it means there's some serious electrical issues that need to be diagnosed and repaired.
Actually, I think "The Box" saves customers money. Instead of me making multiple trips to the truck for an ohmmeter or test leads, another trip for crimping pliers and splices, and maybe another trip for some back-probes, I make one trip with "The Box." It's a flip-top plastic toolbox with a deep bottom compartment and a removable tray that fits under the latching lid. It's inventory includes regular and miniature wire cutters, regular and miniature needlenose pliers, several types of wire crimping pliers, a mini-torch for heating heat-shrink tubing, rolls of electricians' tape, a multi-meter, jumper wires, and a wide assortment of heat-shrink butt connectors in a variety of wire sizes.
Yes, it may not bode well for a cheap repair if I have to drag out "The Box, " but hopefully, "The Box" will make diagnosis and repairs faster and therefore cheaper for my customers.